Terms of Service

These Terms of Service govern your access to and use of the DeepLayer website, customer portal, and managed OpenClaw hosting services.

Last updated March 7, 2026

1. Agreement to these terms

By accessing or using DeepLayer, you agree to these Terms of Service and any additional policies or terms referenced here, including our Privacy Policy. These terms form a binding agreement between you and DeepLayer.

If you are using the service on behalf of a company or other organization, you represent that you have authority to bind that organization to these terms.

2. Services and account responsibilities

DeepLayer provides managed infrastructure, administration tooling, and related support for hosted OpenClaw environments. We may add, remove, or modify features from time to time as the platform evolves.

You are responsible for maintaining the confidentiality of account credentials, restricting access to your account, and ensuring that information you provide is accurate and current.

You are also responsible for all activity that occurs under your account, including actions taken by your authorized users.

3. Acceptable use

You may use DeepLayer only in compliance with applicable laws and these terms. You may not use the service to engage in unlawful activity, distribute malware, interfere with the integrity or security of the platform, attempt unauthorized access, abuse infrastructure resources, or violate the rights of others.

You may not reverse engineer, probe, scrape, or overload the service in a way that disrupts operations or harms other customers. We may investigate suspected misuse and take action, including suspension, to protect the platform and other users.

4. Customer data and content

You retain responsibility for the data, files, prompts, credentials, configurations, and other content you upload, generate, or store through DeepLayer. You represent that you have all rights, consents, and permissions necessary to use that content with the service.

You grant DeepLayer the limited rights necessary to host, process, transmit, back up, secure, and otherwise handle customer content solely for the purpose of operating, maintaining, and supporting the service.

5. Billing, fees, and suspension

Paid services are subject to the pricing, billing cadence, and payment terms presented in the platform or otherwise agreed in writing. You authorize DeepLayer and its payment providers to charge applicable fees, taxes, and usage-based amounts associated with your account.

If payment fails or your account becomes overdue, we may limit or suspend access to the service until outstanding amounts are resolved. Fees already paid are non-refundable except where required by law or expressly stated otherwise.

6. Availability, support, and changes

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, incidents, and third-party dependencies may affect availability from time to time.

We may update the platform, infrastructure, and underlying technologies as needed to maintain or improve the service. We may also establish or revise service limits, security controls, and operational requirements.

7. Termination

You may stop using DeepLayer at any time. We may suspend or terminate access to the service if you violate these terms, create risk for the platform or other users, fail to pay fees when due, or if continued service is not commercially or operationally feasible.

Upon termination, your right to access the service ends, though some provisions of these terms will continue to apply by their nature, including provisions related to payments due, ownership, disclaimers, liability limits, and dispute-related terms.

8. Disclaimers and limitation of liability

DeepLayer is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, DeepLayer will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business interruption arising out of or related to the service.

To the fullest extent permitted by law, our total liability for claims arising out of or relating to the service will not exceed the amounts you paid to DeepLayer for the service in the 12 months preceding the event giving rise to the claim.

9. Updates and contact

We may update these Terms of Service from time to time. When we do, we will revise the "Last updated" date on this page. Continued use of DeepLayer after updated terms become effective means the revised terms will apply.

If you have questions about these terms, contact us at hello@deeplayer.cloud or visit our contact page.